FAQ

Yes, a data transfer facility will be built into Primo Payroll that allows you to easily import data from CSV files

Yes.

Yes, you can use the data transfer facility to import the employees’ records from a CSV file.

You can choose from a list of standard layouts available in the system. In addition, our support team will be able to create a customized layout based on your requirement for nominal charges

Yes. This will be available in the professional and enterprise edition

You will sign up for a monthly rolling contract unless you choose to pay quarterly or annually. You will not pay a rupee after the month in which you choose to cancel your contract

The payment method can be selected as Bank Transfer in employee records (employment tab) but you cannot directly transfer funds to Employees’ accounts from Primo Payroll. Instead Bank transfer details of employees can be fetched from reports section and can easily be manipulated for various Bank transfer form formats.

Not at the moment. We are working on a feature to allow users to roll back. This will be available in the 2017 release. In the meantime, you will have to contact our support team to resolve the issue.

Yes. Primo Payroll allows two popular payment frequencies – Annually and monthly. You can have a range of employees who are paid at both frequencies in the same company.

Yes. This is a feature on the Professional and Enterprise Edition of the software. Popular system FORTUNA can be readily integrated with Primo Payroll. For any new system integration a nominal charge will be paid by the clients.

Payslips are not emailed automatically to the employees. You can use the payslip button in pay records page either to print or email payslips to specific employees or all.

The username is unique and cannot be changed after it has been created.

The best way to do this is to set up a deduction of the type ‘Loan’. Once the deduction element is set up, open the employee’s record, go to the deductions tab and click ‘Loan Setup’. Specify the amount advanced and how much you want to deduct per period. Once this is done, the payments will be automatically deducted until the full amount is recovered.

You cannot and should not reinstate the same employee record. Instead, you must create a new employee record.

Yes, you can use the ‘On Hold’ facility in the employee’s record to prevent the program from processing their payroll.

You can enter these Tax exemptions in Tax deductibles tab in the employee records section

In the Tax and statutory tab in the employee records, you can set the Manual TDS as ‘Yes’ and TDS will not be deducted for particular Employee

You can cannot directly file PF and ESI returns with Primo Payroll but you can generate the PF and ESI returns files in the reports section and file the returns manually.

PF, ESI, PT and TDS are considered as Statutory Deductions that are to be deducted from salary.

Primo Payroll is compliant with laws pertaining to e-TDS (Income Tax),Employee State Insurance, Provident Fund, Professional Tax, Pension Scheme, Payment of Bonus, Payment of Gratuity, Over-Time, Arrears

Yes, you can generate computation in excel and pdf formats for more than one employee from the reports section.

In the TDS – Salary Certificate, there is an option to feed previous employer details and salary details.

You can set Bonus payments in the payments settings page. You can define the bonus percentage and period and bonus payable month. Then software will calculate bonus for all employees.

Yes, you can generate Form 16 for all employees in the reports section and in the higher versions, can be sent in bulk to employees through their e-mail ID.

We are committed to keeping your data private and secure. For a greater understanding of the legal obligations Primo Payroll adheres to regarding data privacy, refer to the Privacy Policy Statement. We have world class infrastructure with secure data-centers, redundant servers, and frequent backups.

Customers do not pay any annual charges as they use a monthly pay-per-use service.

We offer support through telephones, email and Live Chat.

Yes, for the security reasons, the important data can be scheduled which will be operable by the administrative department or personnel and with this, user can create different user IDs with distinct rights for login.

Yes, the payslips will be mailed to all or selected employees’ e-mail addresses saved in master details with user-defined subject and message.